Privacy Policy

Last updated: 13 October 2026.

Who we are and our role as data controller

vibeflixpo operates this website and provides specialised training courses in live production decks, control rooms, multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. We act as the data controller for personal data processed in connection with the site and our services. Our registered address is The Warehouse, 3 Js Nursery, Smarts Heath Road, Woking, Surrey, GU22 0RG, United Kingdom and you can contact us at [email protected] or 020 8035 8010.

Scope of this notice

This privacy notice applies to all visitors to our website, individuals who enquire about or enrol on our courses, and anyone whose personal data we process in the course of our commercial activities in the United Kingdom. It covers data collected through the contact form, course registration, cookies, and any other interaction with our site.

Categories of personal data we collect and their sources

We collect identification data such as names and job titles, contact information including email addresses and telephone numbers, professional details relevant to course participation, and technical data such as IP addresses and browser information. Data is obtained directly from you when you submit forms, register for courses, or interact with the site, and indirectly through analytics tools and service providers.

Purposes of processing and legal bases

We process data to respond to enquiries and administer course bookings under the legal basis of contract performance. Marketing communications rely on consent or legitimate interests where appropriate. Site analytics and security monitoring are based on legitimate interests. Compliance with legal obligations provides the basis for record-keeping required by tax or regulatory authorities. Each purpose is explained in dedicated sections below with the corresponding lawful basis.

Whether providing data is required and consequences of not providing it

Supplying certain data is necessary to process course registrations or respond to enquiries. Failure to provide required information may prevent us from delivering services, confirming bookings, or contacting you regarding your request. Optional data fields allow you to provide additional details at your discretion without affecting core service delivery.

Cookies and similar technologies

We use cookies and similar technologies to enable essential site functions, analyse usage patterns, and improve user experience. A separate cookie policy explains the categories of cookies employed, their purposes, and how to manage preferences via the site-wide cookie banner. Please refer to that document for full details on cookie handling under PECR.

Processors, recipients and disclosures required by law

We engage service providers such as hosting companies, payment processors, email delivery platforms, and analytics providers to support our operations. These processors are bound by contracts ensuring appropriate safeguards. We may disclose data to regulatory bodies or law enforcement where legally required, or to protect our rights in legal proceedings.

International transfers and safeguards

Some processors may be located outside the United Kingdom. In such cases we rely on UK adequacy regulations, standard contractual clauses, or binding corporate rules to ensure an equivalent level of protection. You may request further information about specific safeguards by contacting us using the details above.

Retention periods and criteria

Enquiry data is retained for up to two years after the last contact. Course participant records are kept for seven years to meet accounting and regulatory requirements. Technical logs are deleted after twelve months unless needed for ongoing investigations. Retention decisions balance legal obligations, legitimate business needs, and your rights to erasure.

Security and data-minimisation practices

We implement appropriate technical and organisational measures including encryption, access controls, and regular security reviews to protect personal data. Data collection is limited to what is necessary for the stated purposes. While we strive to maintain high standards, no system can guarantee absolute security against all threats.

Your data subject rights

Under UK GDPR and the Data Protection Act 2018 you have rights to access, rectification, erasure, restriction of processing, data portability, and objection. To exercise these rights please contact us at [email protected] or 020 8035 8010 with sufficient information to verify your identity. We will respond within one month, extendable by two further months for complex requests.

Right to withdraw consent and object to direct marketing or profiling

Where processing relies on consent you may withdraw it at any time by using unsubscribe links or contacting us directly. You may also object to processing for direct marketing or certain profiling activities. Objections will be honoured unless we demonstrate compelling legitimate grounds that override your interests.

Right to complain to the supervisory authority

If you believe our processing infringes data protection law you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority. Contact details are available on the ICO website. We encourage you to contact us first so we can address your concerns directly.

Children and age restrictions

Our courses and website are intended for individuals aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware that data from a minor has been collected we will delete it promptly and take appropriate steps to prevent recurrence.

Automated decision-making and profiling

We do not engage in solely automated decision-making that produces legal or similarly significant effects. Any profiling for marketing segmentation is based on consent or legitimate interests and is subject to your right to object as described above.

Policy changes and effective date

We may update this privacy policy to reflect changes in law, technology, or business practices. The last updated date appears at the top of the page. Continued use of the site after changes constitutes acceptance of the revised policy. We recommend reviewing this notice periodically.