Payment and Refund Policy

Last updated: 13 October 2026

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all purchases of courses and related services offered by vibeflixpo through its website. The services include specialised training in live production decks and control rooms, encompassing multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. This policy governs transactions for course enrolments, digital materials, live sessions, and any associated support or resources provided to customers in the United Kingdom.

Prices, Currencies, Taxes, and Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. Additional charges may apply for optional extras such as certification, extended access to recorded materials, or personalised coaching sessions. Any such charges will be clearly shown during the checkout process before payment is authorised. Prices are subject to change, but confirmed bookings will honour the price at the time of order placement.

Accepted Payment Methods, Authorisation, and Security

We accept major credit and debit cards, bank transfers, and other secure payment gateways commonly used in the United Kingdom. Payment is authorised at the time of booking, and funds are held securely until the service commences. All transactions are processed using encrypted connections compliant with UK data protection standards to safeguard your financial information. We do not store card details on our servers.

Order Confirmation and Contract Formation

Upon successful payment, you will receive an email confirmation detailing the course, dates, and access instructions. A binding contract is formed once we send this confirmation and you have access to the course materials or sessions. Until then, either party may cancel without penalty if issues arise during processing.

Cancellation Rights and Applicable Periods

Under UK consumer law, you have a 14-day cooling-off period from the date of purchase during which you may cancel without providing a reason, provided the course has not yet commenced. For digital content or services that begin immediately upon purchase, cancellation rights may be limited if you have expressly consented to starting early.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available for cancellations within the cooling-off period or if the course is cancelled by vibeflixpo. Exclusions apply to partial attendance, completed modules, or promotional bundles where specified. Non-refundable items include any downloaded resources or certificates already issued.

Step-by-Step Procedure to Request a Refund

To request a refund, contact us via the details on our Contacts page or email [email protected] with your order number, full name, and reason for the request. Provide supporting information such as proof of purchase. Requests must be submitted in writing within the eligible period.

Inspection, Approval, Rejection, and Notification

We will review your request within 10 business days, assessing eligibility based on this policy and UK regulations. You will be notified by email of approval or rejection with clear reasons if denied. Approved refunds proceed to processing without further action needed from you.

Refund Method, Processing Time, and Fund Receipt

Refunds are issued to the original payment method. Processing typically takes 5 to 10 business days, after which funds should appear in your account within an additional 3 to 5 days depending on your bank. For bank transfers, allow up to 14 days total.

Special Rules for Digital Content, Subscriptions, and Services

Digital course content and live sessions are treated as services. Once access is granted or the first session begins, refunds are not available unless the service is defective. Subscriptions, if offered, renew automatically and require notice of cancellation at least 7 days before renewal. Promotional offers may have separate terms disclosed at purchase.

Failed Payments, Duplicate Charges, Chargebacks, and Fraud

If a payment fails, we will notify you and hold the booking for 7 days to allow retry. Duplicate charges will be refunded automatically upon detection. Chargebacks must be justified under UK rules; unjustified ones may lead to service suspension. Suspected fraud results in immediate investigation and potential reporting to authorities while protecting your data under UK GDPR and PECR.

Mandatory Consumer Rights in the United Kingdom

This policy does not affect your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR. You retain rights to goods and services of satisfactory quality, and remedies for breaches cannot be excluded. Complaints can be escalated to the relevant ombudsman if unresolved.

Contact Route, Policy Changes, and Last-Updated Date

For queries, use the contact form on our Contacts page or reach [email protected], 020 8035 8010, or The Warehouse, 3 Js Nursery, Smarts Heath Road, Woking, Surrey, GU22 0RG, United Kingdom. We may update this policy to reflect legal changes, with the new version posted here and notified to existing customers where material. The last update remains 13 October 2026. All prior versions are superseded by this document.